Customer Care

At Polyfab, we not only create the highest quality part at the most competitive price possible, but we also ensure that our personal customer relationships are unbeatable. We use the highest ethical standards when relating to our customers, offer extreme flexibility, utilize our vast capabilities and we are always available to answer any questions you may have.

Polyfab takes pride in our customer service:

  • Strong partnership with all our customers
  • Staffed with experts in the field, with high proficiency working towards the goal of the customer
  • Quick change over of molds allows flexibility to schedule changes
  • Immediate response to customer needs
  • Effective leadership from staff members – individuals empowered to make changes to the schedule
  • Promised customer deliveries are not compromised when other changes occur

Polyfab Monthly Measured Metrics:

  • Sales – Value added growth year over year
  • Safety – Lost Time accidents
  • Quality – Internal scrap and customer returns
  • Service – On time delivery measured to customer want date
  • Productivity – Value added per hour worked
  • Financial – Working Capital Turns
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